Cancelling an order
Cancelling an order before it is sent doesn’t cost anything. If it is sent then you have to refuse the pack from the post in order to have it returned automatically. In that case the order will be refunded (excluding the shipping costs).
Returning an order
You have the right to return an order completely or partially during the first 14 days after delivery without giving any reasons.
The shipping costs for the return are charged to the customer.
Items can be returned only if they are unused, in the original package, undamaged.
Partial returns are also possible.
If you want to return an order, please send a mail to firstname.lastname@example.org or contact us by phone on the 0032 475 63 79 71.